Overview

We are looking for a motivated and detail-oriented Junior 1st Line Support Technician to join our dynamic IT team in our Hastings Office. As part of the IT Department, you will be helping to support more than 200 devices & 100+ staff. Ensuring smooth day-to-day operations for all staff members. If you are looking to start your career in IT support within a fast-paced, collaborative environment, this could be the perfect opportunity for you!

Key Responsibilities:

• Provide first-line support for internal users, troubleshooting hardware, software, and basic network-related issues. 
• Respond to support tickets, prioritising and resolving them in a timely manner.
• Assist with software installations, updates, and configuration of both company-issued hardware and applications.
• Diagnose and resolve common IT problems, escalating more complex issues to the senior team members as required.
• Document and track all incidents and requests via the company’s ticketing system.
• Assist with setting up new devices for users, including laptops, desktops, and mobile devices.
• Participate in regular IT maintenance tasks, such as patching, system updates, and device imaging.
• Assist with basic network support tasks, including troubleshooting connectivity issues.
• Provide excellent support with clear communication and positive, solution-oriented interactions with users.
• Follow IT Department procedures and contribute to process improvements.

Essential Skills and Experience:

• Basic knowledge of Windows, Mac & Linux operating systems.
• Familiarity with Active Directory, Microsoft Office, and common business applications.
• Good understanding of networking concepts (WiFi, LAN, VPN, Configurations)
• Strong problem-solving skills and ability to diagnose and resolve technical issues.
• Excellent communication skills, both verbal and written.
• Ability to work well under pressure and handle multiple priorities.
• Keen attention to detail with a proactive approach.
• Eagerness to learn and develop technical skills in IT support.

Desirable Skills: 

• Experience with IT support ticketing systems (e.g., Zammad).
• Familiarity with hardware troubleshooting and device repair.
• Familiarity with bash & powerful scripting languages.
• Knowledge of IT security best practices.
• Basic experience with remote support tools (e.g., TeamViewer).
• CompTIA A+ or similar certification.

We offer 24 days annual leave plus bank holidays and company funded staff social events. We offer excellent progression and salary opportunities, company sick pay, pension and healthcare plan to all staff upon successful completion of the probation period.

Triangle Fire Systems are a Real Living Wage Employer and an Equal Opportunities Employer. The company is committed to equal employment opportunities regardless of age, sexual orientation, gender, pregnancy, religion, nationality, ethnic origin, disability, medical history, skin colour, marital status, genetic information or parental status. We base all our employment decisions on merit, job requirements and business needs.